Belfast Metropolitan College
Belfast Met is the largest further and Higher Education College in Northern Ireland and one of the largest in the UK.
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Customer Service

Do you work in Customer Service?
Yes
No
1 / 16
volgende
Slide 1: Poll
TourismFurther Education (Key Stage 5)

In deze les zitten 16 slides, met interactieve quizzen, tekstslides en 3 videos.

Onderdelen in deze les

Do you work in Customer Service?
Yes
No

Slide 1 - Poll

Give an example of when you have experienced outstanding Customer Service.

Slide 2 - Open vraag

Give an example of when you have experienced very bad Customer Service.

Slide 3 - Open vraag

Which companies do you go back to because of their customer service?

Slide 4 - Woordweb

Aims of today
Dicuss your experiences in Customer Service 
Explain factors that affect customer service decisions 
Complete Section 1 of Assignment 1

Slide 5 - Tekstslide

Research into a Company 
List 5 reasons why the company you have received the best feedback on which.com
Choose your company..........

Slide 6 - Tekstslide

Add your reasons here......

Slide 7 - Open vraag

Internal and external customers 
Who are they are do their needs and expectations differ?

Slide 8 - Tekstslide

Internal Customers 

Slide 9 - Tekstslide

Slide 10 - Video

Slide 11 - Video

External Customers 

Slide 12 - Tekstslide

Slide 13 - Video

thepointsguy.com

Slide 14 - Link

www.bbc.co.uk

Slide 15 - Link

Assignment 1 

Slide 16 - Tekstslide